mistressofmuses (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
mistressofmuses) wrote2023-09-06 09:07 pm
mistressofmuses) wrote2023-09-06 09:07 pm
Entry tags:
Work annoyance
I planned to do another photo post tonight, and while I know it's not really *difficult* by any stretch... I'm tiiiiiired.
Today was very stupid at work. I have the frustrating task of being one of three people in the entire company tasked with returning voicemails.
- I do think this is at least somewhat a good move, to address issues of voicemails that aren't dealt with at all, or just get deleted without being taken care of. Giving the task to specific people is good for accountability.
- HOWEVER. Three people is nowhere near enough to return the volume of calls we get. We get hundreds of calls per day, and while ideally not too many go to voicemail, in practice plenty of them do, especially when we're busy. Looking back through the record, 40-50 seems to be the average number of voicemails per day.
- ADDITIONALLY. I was apparently the first person (out of the three people who received the task, and the whoooole committee of upper management people who decided on this plan) to ask if we could compare the work schedules of the three people given the task. THEY HADN'T EVEN CONSIDERED THAT. So I work Weds - Sun, one of them works Thurs - Mon, and the third only works Fri - Sun. Meaning there are at least two days per week when there is only ONE person tasked with ALL voicemails for the company. (AND TODAY WAS MY DAY!)
- To their credit, ish, the person semi-in-charge of this venture did tell me they're looking to add at least one person into the weekday rotation. One additional person did jump in and help today, and she wound up helping with about 1/4 of the workload, which was very appreciated.
- I ended up returning 30 calls, but far more of those calls were in the 10+ minute range than the "easy, thirty second question" range. Not EVERY call was, but IF that was the average (though I know I'm exaggerating), that's *FIVE FUCKING HOURS* of my day spent on one task. The average was probably closer to seven minutes per call, counting the listening to the message and the looking up the account and the researching the issue before calling them back. So still, three and a half hours, which is nearly half of my entire workday on ONE task. (Which feels accurate, for how my day shook out.)
- Which, of course, has not come with any reduction in any of my OTHER tasks, which already take up an eight hour day. (My manager helped with some of my usual jobs, and I just frankly didn't otherwise answer phones at all. We'll see how badly that impacts my annual review, since call answer rate and sales are the only metrics they care about, and I'm being actively prevented from doing either.)
- This is my job, five days per week, for the next month. (Unless they change their minds; they *think* it'll be a month before they change the rotation of people, but no guarantee.)
I don't love it.
My overly ambitious plan to finish the other thirteen AUgust prompts this month has me needing to finish and post a fic tonight.
Three issues:
- The aforementioned tired. It was a stupid day, and my brain feels fried.
- If I write the fic I want, it'll be the first posted E-rated fic I'll have. (I've written smut. I don't share it.) This has me extremely in my own head about it, and desperately seeking every excuse not to write it that I can.
- I got my copy of Sleep No More (the new October Daye book) and ALL I WANT TO DO is read it. :(
Today was very stupid at work. I have the frustrating task of being one of three people in the entire company tasked with returning voicemails.
- I do think this is at least somewhat a good move, to address issues of voicemails that aren't dealt with at all, or just get deleted without being taken care of. Giving the task to specific people is good for accountability.
- HOWEVER. Three people is nowhere near enough to return the volume of calls we get. We get hundreds of calls per day, and while ideally not too many go to voicemail, in practice plenty of them do, especially when we're busy. Looking back through the record, 40-50 seems to be the average number of voicemails per day.
- ADDITIONALLY. I was apparently the first person (out of the three people who received the task, and the whoooole committee of upper management people who decided on this plan) to ask if we could compare the work schedules of the three people given the task. THEY HADN'T EVEN CONSIDERED THAT. So I work Weds - Sun, one of them works Thurs - Mon, and the third only works Fri - Sun. Meaning there are at least two days per week when there is only ONE person tasked with ALL voicemails for the company. (AND TODAY WAS MY DAY!)
- To their credit, ish, the person semi-in-charge of this venture did tell me they're looking to add at least one person into the weekday rotation. One additional person did jump in and help today, and she wound up helping with about 1/4 of the workload, which was very appreciated.
- I ended up returning 30 calls, but far more of those calls were in the 10+ minute range than the "easy, thirty second question" range. Not EVERY call was, but IF that was the average (though I know I'm exaggerating), that's *FIVE FUCKING HOURS* of my day spent on one task. The average was probably closer to seven minutes per call, counting the listening to the message and the looking up the account and the researching the issue before calling them back. So still, three and a half hours, which is nearly half of my entire workday on ONE task. (Which feels accurate, for how my day shook out.)
- Which, of course, has not come with any reduction in any of my OTHER tasks, which already take up an eight hour day. (My manager helped with some of my usual jobs, and I just frankly didn't otherwise answer phones at all. We'll see how badly that impacts my annual review, since call answer rate and sales are the only metrics they care about, and I'm being actively prevented from doing either.)
- This is my job, five days per week, for the next month. (Unless they change their minds; they *think* it'll be a month before they change the rotation of people, but no guarantee.)
I don't love it.
My overly ambitious plan to finish the other thirteen AUgust prompts this month has me needing to finish and post a fic tonight.
Three issues:
- The aforementioned tired. It was a stupid day, and my brain feels fried.
- If I write the fic I want, it'll be the first posted E-rated fic I'll have. (I've written smut. I don't share it.) This has me extremely in my own head about it, and desperately seeking every excuse not to write it that I can.
- I got my copy of Sleep No More (the new October Daye book) and ALL I WANT TO DO is read it. :(